Customer Support

Frequently Asked Questions 1

• General - Read Me First - Customers

Processes 11

• Adding/Amending Numbers
• Administrators and Administrator Invites
• How Do I Add Licences
• How to Add or Remove a Service
• How To Upgrade The Teams Connector

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Advice 23

• Access the Microsoft Teams Call Logs
• Administrator Access - Microsoft Permissions and Synchronizing
• Auto Attendant and Call Queues
• Call Connectivity and Networking
• Caller ID Settings and Trunk Number Ranges

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Issues 12

• 404 errors when calling into Teams (RNL)
• Audio Issues
• Call Issues
• Call Transfer Issues
• Missing API

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Frequently Asked Questions 3

• General - Read Me First - Partners
• Microsoft Operator Connect
• Why isn't The Help Widget Branded

Advice 6

• Base Accounts and Accessing Customer Portals
• Invoicing, The Billing Tab & Order History
• No Microsoft Account. No Administrator Login
• Offers Subscriptions & Licences
• Re-Parenting and Migrating Clients

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Issues 0

Processes 4

• How to Add or Amend Call2Teams Subscriptions/Licences to a Client/Sub Account
• How to Add or Remove a Client/Sub Account
• How to Upgrade the Teams Connector
• Submit a Service Template Request

Setup Guidance and Configuration Notes 7

• 3CX
• DIDWW
• Mitel
• Panasonic
• RingCentral

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FAQs 88

• 'Invalid Client' error in popup window when trying first sync
• "Call not allowed due to your organization's settings" message when calling from Teams
• Adding A New Service To An Account.
• Adding or Amending a Customer Administrator
• Administrator Invitation - Unknown Account Error

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