Customer Support

Frequently Asked Questions 2

• General - Read Me First - Partners
• Why isn't The Help Widget Branded

Contacting Support 2

• General - Read Me First - Customers
• How to turn in a ticket to Call2Teams Support

Advice 10

• Base Accounts and Accessing Customer Portals
• Invoicing, The Billing Tab & Order History
• Licence Types
• Microsoft Announcement: Changes to Phone Number Assignments in PowerShell
• Microsoft Announcement: sip-all FQDNs will not be supported starting March 1st, 2022

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Issues 0

Processes 6

• Adding The Latest Teams Connector Variant
• Branding Essentials Setup Guide
• Dynamic Emergency Trunk (Beta)
• How to Add or Amend Call2Teams Subscriptions/Licences to a Client/Sub Account
• How to Add or Remove a Client/Sub Account

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Setup Guidance and Configuration Notes 9

• 3CX
• Cisco Call Manager (CUCM)
• DIDWW
• Mitel
• Panasonic

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FAQs 71

• 'Invalid Client' error in popup window when trying first sync
• "Call not allowed due to your organization's settings" message when calling from Teams
• Adding A New Service To An Account.
• Adding or Amending a Customer Administrator
• Administrator Invitation - Unknown Account Error

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