Customer Support

Frequently Asked Questions 1

• General - Read Me First - Customers

Processes 12

• Adding/Amending Numbers
• Administrators and Administrator Invites
• How Do I Add Licences
• How to Add or Remove a Service
• How To Upgrade The Teams Connector

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Advice 25

• Access the Microsoft Teams Call Logs
• Administrator Access - Microsoft Permissions and Synchronizing
• Auto Attendant and Call Queues
• Call Connectivity and Networking
• Caller ID Settings and Trunk Number Ranges

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Issues 18

• 404 errors when calling into Teams (RNL)
• Add user form shows countries not users
• Audio Issues
• Call Issues
• Call Transfer Issues

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Phone App 6

• Phone App
• Finding and adding the Phone App to Teams
• Logging in and using Phone App
• Phone App: Troubleshooting
• Contacts in Phone App

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