Customer Support

Frequently Asked Questions 1

• General - Read Me First - Customers

Processes 11

• Adding/Amending Numbers
• Administrators and Administrator Invites
• How Do I Add Licences
• How to Add or Remove a Service
• How To Upgrade The Teams Connector

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Advice 23

• Access the Microsoft Teams Call Logs
• Administrator Access - Microsoft Permissions and Synchronizing
• Auto Attendant and Call Queues
• Call Connectivity and Networking
• Caller ID Settings and Trunk Number Ranges

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Issues 12

• 404 errors when calling into Teams (RNL)
• Audio Issues
• Call Issues
• Call Transfer Issues
• Missing API

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