Call2Teams - Customers
After a subscription has been purchased via Microsoft, changing the licence quantity must be performed via either the Office 365 admin portal or the Azure SaaS management portal.
Additional licences cannot be purchased via the initial marketplace portal.
The following section provides general guidance. However Microsoft frequently make changes to this so the exact appearance of menus may change.
Users will need admin access to their Office 365 account.
1. Access the Office 365 admin center at https://admin.microsoft.com/
2. Ensure the user is are using the latest Admin Centre.
3. Go to Billing menu on the left, and select Your Products.
4. From the Products and Services table, select Apps.
5. Select Organisation then Self Service.
6. Search for Call2Teams.
If customers cannot see Call2Teams listed, they may need to change the Account Type filter to 'All' on the Your products page:
Sometimes Microsoft does not display the option selection shown above, and will give a long list of subscribed products.
Scroll down and find the relevant service.
Users can then add or remove licences, or cancel the subscription.
If users are unable to access the above screens then try the Azure SaaS management portal at:
If this problem cannot resolved using any of the above methods, then the issue should be escalated to Microsoft, as we are unable to make changes to subscriptions purchased via the Microsoft marketplaces.
To do this:
If users cannot access their Office 365 account then follow this link: