Customer Support

Applies To:

Call2Teams - Customers

Overview

A call queue or auto attendant is granted a special licensing in Microsoft 365 ‘Microsoft Teams Phone Resource Account”. 

Note: This used to be called "Virtual User Account"  

https://docs.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/virtual-user

A Microsoft 365 ‘Microsoft Teams Phone Resource Account” should not be used for a regular user as it will not provide the calling capability and the user will be excluded from the user-list in the portal.

In Use

When this license is granted, the service will sync this queue/Auto Attendant across into the user list so a number can be assigned to it.

Disclaimer

Please note Call2Teams cannot be held responsible for the content of any third-party documentation offered.