Applies To

Call2Teams - Customers


Does the service support MS Teams video calling?


The platform allows the MS Teams client to act as an endpoint device on a PBX or Trunk for PSTN calls.

Microsoft will pass calls to and from the service, allowing audio PSTN traffic to travel between the Microsoft Teams endpoint device, and the Customer's PBX or Trunk.

The Microsoft Phone Licence provides the facility for 'Direct Routing': As Direct Routing does not support video calls to normal phone lines, video calls are only supported between directly Teams users.