Applies to

Call2Teams Customers


Microsoft is changing the way that Teams services are configured and updating the original Skype for Business configuration system to a new Teams configuration system.


The connector Sync Now service is also being updated to work with the new Teams PowerShell and Graph APIs to maintain full compatibility.


From the 28th of February 2021 the consent box for the Teams sync process is changing. Even if you have previously granted consent for the sync process due to the change in application ID and permission you will need to accept consent again.


The new popup will look similar to the below image:



Consent is required to:

- Access the directory as you

- Access Microsoft Teams and Skype for Business data as a the signed in user


Both of these allow the platform to create and manage the relevant voice routing domains and configuration for the service to operate.


Go ahead and accept permission to continue to have the configuration managed by the Sync Now function.