Customer Support

Applies To

Call2Teams - Customers

Overview

During a sync, a failure occurs and the following error shows in the Sync Log:  

<00:05> ERROR: EXCEPTION (1): {"error":"interaction_required","error_description":"AADSTS50158: External security challenge not satisfied. User will be redirected to another page or authentication provider to satisfy additional authentication challenges.

Cause

There was a change in the Global Admin settings role in the customer's Office 365 tenant.  

A license may have been removed from the global admin account or user. 

Solution

Check the customer's Office 365 tenant and ensure that their global admin rights are still licensed and have the correct roles assigned. 

The customer may need to contact Microsoft Support for assistance in resolving Microsoft licensing issues.

Disclaimer

Please note Dstny Automate cannot be held responsible for the content of any third-party documentation offered.