Customer Support

Applies To

Call2Teams - Partner

Overview

At times customers may have a tenant who has purchased licenses that have now reached the next volume discounted SKU level. 

This article explains how to move those existing licenses over to the next SKU.

Method

To move existing licenses to the next SKU, follow these steps:

          1. Purchase the licenses in the new SKU for the amount needed to cover all PBX / Trunk Users in that Tenant.

Example: The customer has 250 PBX users on standard licenses. 

Click the + by the PBX C2TU250 SKU and amend the quantity accordingly.

2. Once all licenses are purchased in the new SKU, find the previous SKU and remove the old licenses.  

Note: If the old licenses will not remove or there is an issue, check if there are any users still on the old license. 

Ensure that all users are moved over to the new licenses.