Applies To

Call2Teams - Customer


When the Phone App is enabled for users in the service portal, it is automatically applied to users to add to their Teams client. 

This article describes how a user can add the Phone App to their Teams client, ready for use.

Adding the Phone App

The Phone App setup process automatically applies the Phone App to the user's Teams client. The user must select this from their Teams app gallery and pin it to their Teams app area:

The gallery is accessed in the Teams client Apps gallery:

Select the Phone App:

Selecting Open will add the App to the Teams client:

Users will see the Phone App icon added to their Teams bar:

Right-click on the App symbol to permanently pin the Phone App to the Teams bar.