Customer Support

Applies To

Call2Teams - Customer

Overview

When using the Teams call forwarding feature, the "A" number or inbound caller's Call ID does not show. Instead the Teams user's phone number, or "B" number is shown.

Explanation of Behaviour

When using the call forwarding feature in Teams, Teams will not automatically take the "A" number (of the inbound caller) and pass it to the destination (the callee).  Instead, Teams will only use the "B" Number (the Teams user's Call ID) as the presentation number.

Solution

There is no direct solution to this. If you would like this to be considered for development, please register a feature request here: Idea Submission