Applies To

Call2Teams - Customers


Overview

Calls are reported as not being received.
MS sends back Q850 Reason:

Reason: Q.850 ;cause=25 ;text="6e2f7ebc-e6c5-4cd8-b0e7-b3de7bc35497;Forking loop detected."

Explanation of Behaviour

This is usually related to the user having some form of forwarding configuration resulting in the call presenting itself multiple times resuting in a loop situation.


Solution

Usually, the solution will be simply to identify where the user or the call flow is branching out and back in again (such as a forward back to the AA group or the user themselves) and remove it. It used to be common practice for agents to divert calls to themselves to ensure they were unavailable to the AA group and this is where this issue may originate.