FAQs

'Invalid Client' error in popup window when trying first sync
Applies To Call2Teams-Customers Overview When attempting Sync for the first time, the pop-up shows Acquiring Microsoft Access Token - invalid_client ...
Thu, 1 Dec, 2022 at 4:38 PM
Adding A New Service To An Account
Applies To: Call2Teams - Customers Overview This article is for users of existing accounts who wish to add services. Viewing Services From the cu...
Thu, 1 Dec, 2022 at 4:07 PM
Adding or Amending a Customer Administrator
Applies To: Call2Teams - Customers Overview Where the sole Administrator for an account wishes to add/invite a new administrator. Reviewing the ro...
Thu, 1 Dec, 2022 at 4:24 PM
AppSource Purchasing Issues
Applies to Call2teams Customers Microsoft's AppSource purchasing issues fall into a few general categories AppSource Country Locked to USA or...
Tue, 8 Sep, 2020 at 9:21 AM
Assign a number to a Call Queue or Auto Attendant
Applies To Call2Teams - Customers Overview A call queue or auto attendant is granted a special license in Microsoft 365; called a Microsoft Teams Phon...
Mon, 5 Dec, 2022 at 3:38 PM
Azure Maintenance in PowerShell to Install Missing API
Applies to: Call2Teams - Customers Overview Customers encounter an issue with a missing API in their Azure Tenant.  Issue The missing API in the ...
Tue, 6 Dec, 2022 at 11:57 AM
Does Call2Teams Support Video Calling?
Applies To Call2Teams - Customers Does the service support video calling? The service allows the MS Teams client to act as an Endpoint Device on a ...
Tue, 6 Dec, 2022 at 1:12 PM
Purchasing Call2Teams via Microsoft
Applies To: Call2Teams - Customers Overview Customers looking to purchase Call2Teams licenses via the Microsoft AppSource store but cannot find the co...
Wed, 7 Dec, 2022 at 2:18 PM
Service Types
Applies To: Call2Teams - Customers Overview There are three types of service that Call2Teams can interconnect with.  These must be enabled at the ...
Wed, 7 Dec, 2022 at 2:29 PM
Sync Now stuck on "Acquiring Microsoft Access Token"
Applies to:  Call2Teams - Customers Overview During the Sync Now process the popup window becomes stuck on this message: Cause This is most ...
Wed, 7 Dec, 2022 at 12:50 PM