FAQs

'Invalid Client' error in popup window when trying first sync
Applies To Call2Teams-Customers If in the pop-up "Acquiring Microsoft Access Token - invalid_client " is seen, then this indicates that the M...
Sat, 30 Jan, 2021 at 10:53 PM
"Call not allowed due to your organization's settings" message when calling from Teams
Applies to Call2Teams Customers If when you try to dial out any number you are receiving audio message from Microsoft Teams saying "Call not allow...
Tue, 28 Jul, 2020 at 2:09 PM
Adding A New Service To An Account.
Applies To: Call2Teams - Customers Overview You already have an account where you are enjoying the services you enrolled for when it was set up. Now y...
Thu, 12 Mar, 2020 at 4:15 PM
Adding or Amending a Customer Administrator
Applies To: Call2Teams - Customers Overview You are the sole Administrator for your  account and wish to add/invite a new administrator to assist with...
Thu, 12 Mar, 2020 at 4:12 PM
Administrator Invitation - Unknown Account Error
Applies To Call2Teams - Customers If you have received an admin invite and receive the above error the following should be checked. Logout from all...
Fri, 15 May, 2020 at 4:22 PM
Amending Licence Quantity Purchased via Microsoft
Applies to: Call2Teams Customers Once a subscription is purchased via Microsoft, changing the licence quantity is performed vis the Office 365 admin po...
Thu, 12 Aug, 2021 at 4:30 PM
AppSource Purchasing Issues
Applies to Call2teams Customers Microsoft's AppSource purchasing issues fall into a few general categories AppSource Country Locked to USA or...
Tue, 8 Sep, 2020 at 9:21 AM
Assign a number to a Call Queue or Auto Attendant
Applies To call2Teams/Customers Overview A call queue or auto attendant is granted a special licensing in Microsoft 365 ‘Virtual User Licence”. https...
Thu, 5 Nov, 2020 at 6:55 PM
Azure Maintenance in PowerShell to Install Missing API
Applies to: Call2Teams Customers Some customers have encountered an issue with a missing API in their Azure Tenant that leads to a problem provisioning...
Tue, 1 Dec, 2020 at 10:27 AM
Bulk User Import
Applies To Call2Teams - Customers Overview You have a large number of new users you wish to add or you wish to amend a large quantity of users. No...
Tue, 28 Sep, 2021 at 7:30 PM