FAQs

'Invalid Client' error in popup window when trying first sync
Applies To Call2Teams-Customers If in the pop-up "Acquiring Microsoft Access Token - invalid_client " is seen, then this indicates that the M...
Sat, 30 Jan, 2021 at 10:53 PM
"Call not allowed due to your organization's settings" message when calling from Teams
Applies to Call2Teams Customers If when you try to dial out any number you are receiving audio message from Microsoft Teams saying "Call not allow...
Tue, 28 Jul, 2020 at 2:09 PM
Adding A New Service To An Account.
Applies To: Call2Teams - Customers Overview You already have an account where you are enjoying the services you enrolled for when it was set up. Now y...
Thu, 12 Mar, 2020 at 4:15 PM
Adding or Amending a Customer Administrator
Applies To: Call2Teams - Customers Overview You are the sole Administrator for your  account and wish to add/invite a new administrator to assist with...
Thu, 12 Mar, 2020 at 4:12 PM
Amending Licence Quantity Purchased via Microsoft
Applies to: Call2Teams Customers Once a subscription is purchased via Microsoft, changing the licence quantity is performed vis the Office 365 admin po...
Thu, 12 Aug, 2021 at 4:30 PM
AppSource Purchasing Issues
Applies to Call2teams Customers Microsoft's AppSource purchasing issues fall into a few general categories AppSource Country Locked to USA or...
Tue, 8 Sep, 2020 at 9:21 AM
Assign a number to a Call Queue or Auto Attendant
Applies To call2Teams/Customers Overview A call queue or auto attendant is granted a special licensing in Microsoft 365 ‘Microsoft Teams Phone Resourc...
Wed, 13 Jul, 2022 at 2:54 PM
Azure Maintenance in PowerShell to Install Missing API
Applies to: Call2Teams Customers Some customers have encountered an issue with a missing API in their Azure Tenant that leads to a problem provisioning...
Tue, 1 Dec, 2020 at 10:27 AM
Calls Ringing For Short Periods. Teams Answering Automatically.
Applies To: Call2Teams - Customers Overview You have several devices attached your PBX or are part of a Distribution Group. Incoming calls are ringin...
Mon, 3 Aug, 2020 at 8:05 PM
Can I Assign More Than One Number To A User
Applies To Call2Teams - Customers Overview Many users may be used to having several DDI lines assigned to them as offered by their PBX. However, wher...
Mon, 28 Sep, 2020 at 11:26 AM