FAQs

How Do I Cancel or Cease My Service
Applies To: Call2Teams - Customers General In all cases, you will need to contact your supplier. Below are the basics for some of the most common glo...
Tue, 15 Dec, 2020 at 8:43 PM
Microsoft - Call2Teams Account Set Up Issues
Applies To: Call2Teams - Customers Overview You are a Microsoft customer attempting to set up Call2Teams either for yourself or a customer. You are e...
Thu, 12 Mar, 2020 at 4:12 PM
My PBX Is Not Listed
Applies To: Call2Teams - Customers Overview When adding a PBX Service, you must enter the necessary information that the service requires to connect t...
Tue, 15 Nov, 2022 at 10:12 AM
My PBX/Trunk/Users Are Not Registering
Applies To Call2Teams>Customers Overview You have just entered your PBX/Trunk details but are not seeing the green Successful registration indicato...
Thu, 16 Jul, 2020 at 12:25 PM
My Users Are Not Registering
Applies To: Call2Teams - Customers You can check the Registration Status of your users from the Users tab of your portal: If the status is showing ...
Wed, 6 May, 2020 at 9:19 AM
Need admin approval message when logging in
Applies to: Call2Teams Customers If you receive a message when login in saying Need admin approval then your Microsoft tenant active directory (AD) has...
Wed, 16 Sep, 2020 at 1:22 PM
Purchasing Call2Teams via Microsoft
Applies To Call2Teams>Customers Overview You are looking to purchase call2 teams licences via the Microsoft AppSource store but cannot find the cor...
Thu, 25 Jun, 2020 at 9:15 AM
Service Types
Applies To: Call2Teams - Customers Overview Essentially there are 3 types of service that Call2Teams can interconnect. These must be enabled at the ba...
Thu, 12 Mar, 2020 at 4:12 PM
SSL Certificate Requirements
Applies To Call2Teams - Customers Overview Where TLS is needed to communicate between the service and the customer's PBX/Trunk. Requirements ...
Thu, 1 Dec, 2022 at 5:15 PM
Sync Now stuck on "Acquiring Microsoft Access Token"
Applies to: Call2Teams Customer FAQ If during the Sync Now process the popup window is stuck on this message: Then this is most likely due to bro...
Tue, 8 Sep, 2020 at 9:19 AM