FAQs

Synchronising Users - 'No Users' or 'Users without phone numbers' errors
Applies To: Call2Teams - Customers Synchronising Users When you add the Teams Service to the account, you will have the option to Sync your users. ...
Thu, 12 Mar, 2020 at 4:16 PM
Teams Meeting Room Setup - Manual Intervention Required
Applies to: Call2Teams Customers Overview During the Sync Now process the portal may return an notification of Manual Intervention Required The ...
Mon, 8 Mar, 2021 at 11:51 AM
Teams Sync Application Consent
Applies to Call2Teams Customers Microsoft is changing the way that Teams services are configured and updating the original Skype for Business configura...
Mon, 22 Feb, 2021 at 6:39 PM
The telephone number provided is not valid
Applies to: Call2Teams Customers When entering phone numbers against user, the error "The telephone number provided is not valid " is seen: ...
Thu, 1 Dec, 2022 at 5:11 PM
Using Call2Teams with Microsoft United States Government SKUs
Applies To: Call2Teams - Customers Overview Call2Teams uses SKUs (Stock Keeping Units) to offer types services to users. Microsoft 365 currently o...
Thu, 1 Dec, 2022 at 5:21 PM
Verify missing SfB API on Microsoft Tenant
Applies To Call2Teams - Customers Overview Call2Teams relies on a high-degree of automation to provision the service into Office 365 and to manage ...
Thu, 1 Dec, 2022 at 11:29 AM
Warning Triangle - User Unlicensed
Applies To Call2Teams - Customers Overview On the User screen of the service portal, a warning triangle sign ⚠️ and the message Licence Status: Unlice...
Thu, 1 Dec, 2022 at 5:13 PM
What Is The Difference Between A License And A Subscription?
Applies To: Call2Teams - Customers What is the difference between a license and a subscription on the platform? There is no such difference.  Suppl...
Thu, 1 Dec, 2022 at 10:57 AM
Why doesn't the service create PSTN Gateways in customer's Office 365 tenants?
Applies To: Call2Teams - Customers Overview Users of Teams Direct Routing may be used to using PowerShell commands such as New-CsOnlinePstnGateway to ...
Thu, 1 Dec, 2022 at 5:12 PM
Why is the platform designed for a 1 hour expiry time?
Applies To Call2Teams - Customers Overview The service platform supports registration and is designed to be used with registrations that have an ex...
Thu, 1 Dec, 2022 at 10:55 AM