Processes

Articles relating to processes. How To's etc.

Adding Users and Synchronizing/Common Sync Issues
Applies To Call2Teams - Customers TABLE OF CONTENTS Synchronising Users Common Sync Issues Issue: Users Not Appearing in the Add Users list Issue:...
Fri, 16 Dec, 2022 at 2:26 PM
Adding/Amending Numbers
Applies To Call2Teams - Customers Overview Users will need to have numbers assigned to them so that Microsoft can identify the user. These numbers...
Wed, 7 Dec, 2022 at 4:06 PM
Administrators and Administrator Invites and Roles
Applies To: Call2Teams - Customers TABLE OF CONTENTS Invite A New Administrator The new Administrator can be invited either by Email or by copying a...
Thu, 8 Dec, 2022 at 10:20 AM
Amending The License Quantity Purchased via Microsoft
Applies to: Call2Teams - Customers Overview Once a subscription has been purchased via Microsoft, changing the license quantity must be performe...
Thu, 15 Dec, 2022 at 2:39 PM
How To Add Licenses (Microsoft Customers)
Applies To Call2Teams - Customers Overview End Customers cannot amend their own licenses via the Call2Teams portal. Microsoft Direct Customers Us...
Fri, 16 Dec, 2022 at 2:30 PM
How to View, Add or Remove Teams, PBX, or Trunk Services
Applies To Call2Teams - Customers Overview This article covers how to view current services; and how to add or remove them, TABLE OF CONTENTS Vi...
Tue, 13 Dec, 2022 at 11:41 AM
Islands Mode moving to Teams Only mode
Applies to Call2Teams - Customers Overview The following errors are encountered during the upgrade to Teams Only mode: "One or more Microsoft...
Fri, 16 Dec, 2022 at 2:39 PM
Large Tenant Mode - A Solution for Slow Synchronization
Applies To Call2Teams - Customers Overview Where there is a need to synchronise large user numbers into the Call2Teams portal, the Large Tenant Mode p...
Fri, 16 Dec, 2022 at 2:41 PM
Removing Microsoft Calling Plans
Applies To Call2Teams - Customers Overview If a user has an existing Microsoft Calling Plan then they might not be able to be added to the service por...
Thu, 8 Dec, 2022 at 10:39 AM
Setup Wizard
Applies to Call2teams - Customers Note Microsoft use the terms 'Phone System Licence' and 'Teams Phone Licence' to describe the li...
Fri, 16 Dec, 2022 at 3:24 PM