Processes

Articles relating to processes. How To's etc.

Adding Users and Synchronizing
Applies To Call2Teams - Customers Latest Note Microsoft are changing the name of the Phone System Licence to Teams Phone Licence. Please be aware that...
Wed, 16 Feb, 2022 at 1:51 PM
Adding/Amending Numbers
Applies To Call2Teams - Customers Overview Users will need to have numbers assigned to them so that Microsoft can identify the user. These numbers...
Tue, 20 Apr, 2021 at 12:27 PM
Administrators and Administrator Invites and Roles
Applies To: Call2Teams - Customers TABLE OF CONTENTS Overview Invite an Administrator Unknown Account Error Invite Not Received Administrator R...
Wed, 9 Mar, 2022 at 4:16 PM
How Do I Add Licences
Applies To Call2Teams - Customers Overview End Customers cannot amend their own licences via the Call2Teams portal. Microsoft Direct Customers Yo...
Mon, 8 Mar, 2021 at 12:43 PM
How to Add or Remove a Service
Applies To Call2Teams - Customers Overview You already have an account where you are enjoying the services you enrolled for when it was set up. Now yo...
Mon, 8 Mar, 2021 at 12:43 PM
How To Upgrade The Teams Connector
Applies To Call2Teams - Customers Overview Call2Teams communicates with Microsoft Teams using a cloud-based Teams connector. The One-Click Second Gene...
Thu, 23 Sep, 2021 at 3:39 PM
Islands Mode moving to Teams Only mode
Applies to Call2Teams Customers Review this article if the error "One or more Microsoft 365 domains have a public DNS record that points to an on-...
Thu, 16 Sep, 2021 at 1:28 PM
Large Tenant Mode
Applies To Call2Teams - Customers Overview Where there is a need to synchronise large user numbers into the Call2Teams portal the Large Tenant Mode pr...
Mon, 24 May, 2021 at 2:37 PM
Presence (Beta)
Applies To Call2Teams - Customer Overview Presence is a toggle enabled feature within the Teams Service page on the Call2Teams portal. It provides the...
Fri, 4 Feb, 2022 at 9:55 AM
Removing Microsoft Calling Plans
Applies To Call2Teams - Customer Overview You may not be able to add users to the portal if a Microsoft Calling Plan already exists for the user. Some...
Wed, 8 Dec, 2021 at 10:37 AM