Processes

Articles relating to processes. How To's etc.

Adding/Amending Numbers
Applies To Call2Teams - Customers Overview Users will need to have numbers assigned to them so that Microsoft can identify the user. These numbers...
Tue, 20 Apr, 2021 at 12:27 PM
Administrators and Administrator Invites
Applies To: Call2Teams - Customers Overview The instructions below will explain how to invite an Administrator to an account or modify the associated ...
Mon, 8 Mar, 2021 at 12:43 PM
How Do I Add Licences
Applies To Call2Teams - Customers Overview End Customers cannot amend their own licences via the Call2Teams portal. Microsoft Direct Customers Yo...
Mon, 8 Mar, 2021 at 12:43 PM
How to Add or Remove a Service
Applies To Call2Teams - Customers Overview You already have an account where you are enjoying the services you enrolled for when it was set up. Now yo...
Mon, 8 Mar, 2021 at 12:43 PM
How To Upgrade The Teams Connector
Applies To Call2Teams - Customers Overview Call2Teams communicates with Microsoft Teams using a cloud-based Teams connector. The One-Click Second Gene...
Mon, 8 Mar, 2021 at 12:43 PM
Islands Mode
Applies to Call2Teams Customers Overview Historically Islands mode supported Microsoft Teams Direct Routing. Microsoft no longer supports Teams Direct...
Mon, 8 Mar, 2021 at 12:43 PM
Large Tenant Mode
Applies To Call2Teams - Customers Overview Where there is a need to synchronise large user numbers into the Call2Teams portal the Large Tenant Mode pr...
Mon, 8 Mar, 2021 at 12:12 PM
Setup Wizard
Applies to Call2teams - Customers Overview The Customer Setup Wizard provides guidance through the initial setup process and ensures the setup prerequ...
Mon, 8 Mar, 2021 at 12:43 PM
Users - Bulk Import
Applies To Call2Teams - Customers Overview You have a large number of new users you wish to add or you wish to amend a large quantity of users. Ac...
Mon, 8 Mar, 2021 at 12:44 PM
Users and Synchronization
Applies To Call2Teams - Customers TABLE OF CONTENTS Synchronising Users Adding Users Users do not appear in the Add Users list. User Unlicensed - ...
Mon, 8 Mar, 2021 at 12:44 PM