Processes

Articles relating to processes. How To's etc.

Adding/Amending Numbers
Applies To Call2Teams - Customers Overview Users will need to have numbers assigned to them so that Microsoft can identify the user. These numbers...
Tue, 20 Apr, 2021 at 12:27 PM
Administrators and Administrator Invites
Applies To: Call2Teams - Customers Overview The instructions below will explain how to invite an Administrator to an account or modify the associated ...
Mon, 8 Mar, 2021 at 12:43 PM
How Do I Add Licences
Applies To Call2Teams - Customers Overview End Customers cannot amend their own licences via the Call2Teams portal. Microsoft Direct Customers Yo...
Mon, 8 Mar, 2021 at 12:43 PM
How to Add or Remove a Service
Applies To Call2Teams - Customers Overview You already have an account where you are enjoying the services you enrolled for when it was set up. Now yo...
Mon, 8 Mar, 2021 at 12:43 PM
How To Upgrade The Teams Connector
Applies To Call2Teams - Customers Overview Call2Teams communicates with Microsoft Teams using a cloud-based Teams connector. The One-Click Second Gene...
Thu, 29 Apr, 2021 at 12:02 PM
Islands Mode moving to Teams Only mode
Applies to Call2Teams Customers Overview Historically Islands mode supported Microsoft Teams Direct Routing. Microsoft no longer supports Teams Direct...
Sat, 24 Apr, 2021 at 3:31 PM
Large Tenant Mode
Applies To Call2Teams - Customers Overview Where there is a need to synchronise large user numbers into the Call2Teams portal the Large Tenant Mode pr...
Mon, 8 Mar, 2021 at 12:12 PM
Setup Wizard
Applies to Call2teams - Customers Overview The Customer Setup Wizard provides guidance through the initial setup process and ensures the setup prerequ...
Mon, 8 Mar, 2021 at 12:43 PM
Users - Bulk Import
Applies To Call2Teams - Customers Overview You have a large number of new users you wish to add or you wish to amend a large quantity of users. Ac...
Mon, 8 Mar, 2021 at 12:44 PM
Users and Synchronization
Applies To Call2Teams - Customers TABLE OF CONTENTS Synchronising Users Adding Users Users do not appear in the Add Users list. User Unlicensed - ...
Mon, 8 Mar, 2021 at 12:44 PM