Advice

Articles offering advice not relating to procedures or issues

Access the Microsoft Teams Call Logs
Applies To Call2Teams - Customers Microsoft Teams Call Logs Microsoft Teams provides call log info that can give useful insight to call behaviors or i...
Tue, 13 Dec, 2022 at 5:15 PM
Allowing Internal Extensions Longer than 6 Digits
Applies To Call2Teams - Customers Overview The default setting for differentiating between an external PSTN call and an internal extension is based...
Thu, 15 Dec, 2022 at 1:03 PM
Auto Attendant and Call Queues
Applies To: Call2Teams - Customers Overview A call queue or auto attendant is granted a special licensing in Microsoft 365 ‘Microsoft Teams Phone Reso...
Thu, 15 Dec, 2022 at 1:06 PM
Call Connection Delays
Applies To Call2Teams - Customers Overview Callers may experience some delay in receiving ringtone back, when calling a Teams user. Callers may also ...
Thu, 15 Dec, 2022 at 1:09 PM
Caller ID Settings and Trunk Number Ranges
Applies To Call2Teams - Customers TABLE OF CONTENTS Adding Trunk Number Ranges Creating Service Numbers Managing Service Numbers for Users Working...
Tue, 13 Dec, 2022 at 5:06 PM
Certification & SSL Requirements
Applies To Call2Teams - Customers Overview Customers may wish to use TLS to communicate between Call2Teams and their PBX/Trunk. This is a supporte...
Thu, 15 Dec, 2022 at 10:42 AM
Clearing the Teams Cache
Applies To Call2Teams - Customers Overview Clearing the Teams cache. This can help if Microsoft Teams is slow to respond. Method Sign out of Te...
Mon, 19 Dec, 2022 at 11:43 AM
Closing Accounts
Applies To Call2Teams - Customers Overview Customers can close an account by removing all user subscriptions/licences. However if the customer is not...
Thu, 15 Dec, 2022 at 9:34 AM
Configuring The Teams Service Manually
Applies To Call2Teams - Customers Overview Customers may prefer not to grant access rights to the Call2Teams portal to configure the service for them,...
Thu, 15 Dec, 2022 at 10:18 AM
Dialling Rules
Applies To Call2Teams - Customers Overview During the initial Sync, a Global (Org-wide default) Dial Plan is created in the Microsoft 365 Tenant.  ...
Tue, 13 Dec, 2022 at 5:06 PM