Advice

Articles offering advice not relating to procedures or issues

Administrator Access - Microsoft Permissions and Synchronizing
Applies To Call2Teams - Customers Overview Set-up and use of the Call2Teams service requires specific changes to be made to the Customer’s Microsoft 3...
Tue, 20 Apr, 2021 at 9:29 PM
Auto Attendant and Call Queues
Applies To: Call2Teams - Customers Overview A call queue or auto attendant is granted a special licensing in Microsoft 365 ‘Virtual User Licence”. ht...
Mon, 8 Mar, 2021 at 12:42 PM
Call Connectivity and Networking
Applies To Call2Teams - Customers Overview For any Call Connectivity issues, we recommend our customers to check the Signalling IPs/Ports are white...
Mon, 8 Mar, 2021 at 12:44 PM
Caller ID Settings and Trunk Number Ranges
Applies To Call2Teams - Customers TABLE OF CONTENTS Applies To Overview Adding Trunk Number Ranges Creating Service Numbers Managing Service Numb...
Wed, 10 Mar, 2021 at 3:03 PM
Certification & SSL Requirements
Applies To Call2Teams - Customers Overview You wish to use TLS to communicate between Call2Teams and your PBX/Trunk. This is a supported feature o...
Mon, 8 Mar, 2021 at 12:44 PM
Closing Accounts
Applies To Call2Teams - Customers General You can easily close an account by removing all user subscriptions/licences. If you are not a native Qunifi...
Mon, 8 Mar, 2021 at 12:44 PM
Domains Showing Incomplete Setup or Not Connected to Service
Applies To Call2Teams - Customers Overview When we create the relationship between Office365 and Call2Teams, we create new domains in your Office365 a...
Tue, 20 Apr, 2021 at 9:45 PM
DTMF Tone Issues. What To Check.
Applies To Call2Teams - Customers Overview During a call you may need to use your dialpad to enter responses such as IVR menu choices. However, these ...
Mon, 8 Mar, 2021 at 12:44 PM
Feature Codes Short Numbers and Leading Zeros
Applies To Call2Teams - Customers Overview There are some dialing rules built into Teams that cannot be circumvented: Numbers beginning with ‘0’ are...
Tue, 20 Apr, 2021 at 9:47 PM
Microsoft AppSource Store
Applies To Call2Teams - Customers TABLE OF CONTENTS Applies To Overview Purchasing Issues With The AppSource Store 1. AppSource Country Locked to...
Tue, 20 Apr, 2021 at 9:50 PM