Advice

Articles offering advice not relating to procedures or issues

Domains Showing Incomplete Setup or Not Connected to Service
Applies To Call2Teams - Customers Overview When we create the relationship between Office365 and Call2Teams, we create new domains in your Office365 a...
Tue, 20 Apr, 2021 at 9:45 PM
DTMF Tone Issues. What To Check.
Applies To Call2Teams - Customers Overview During a call the dialpad may need to be used to enter responses such as IVR menu choices. However, these d...
Tue, 8 Jun, 2021 at 9:36 AM
Feature Codes Short Numbers and Leading Zeros
Applies To Call2Teams - Customers Overview There are some dialing rules built into Teams that cannot be circumvented: Numbers beginning with ‘0’ are...
Wed, 30 Mar, 2022 at 1:38 PM
Inbound Caller ID and Name Presentation
Applies To Call2Teams - Customers Overview Displaying the Inbound Caller Name, Populating this as a Toast Message, Showing it in the Teams Feed or Cal...
Tue, 12 Jul, 2022 at 3:57 PM
Microsoft 365 Administrator Access - Microsoft Permissions and Synchronizing
Applies To Call2Teams - Customers Latest Note Microsoft are changing the name of the Phone System Licence to Teams Phone Licence. Please be aware that...
Wed, 26 Oct, 2022 at 4:20 PM
Microsoft Announcement: Direct Routing will stop processing SIP requests which have ‘Replaces’ headers
Applies To Call2Teams - partner Overview Microsoft have announced they will be making some changes to Teams Direct Routing. "Note: Starting o...
Tue, 30 Nov, 2021 at 10:18 AM
Microsoft Announcement: Trusted Certificate Authorities for Direct Routing are changing
Applies To Call2Teams - Partner Overview Microsoft have announced they will be making some changes to Teams Direct Routing. "Trusted Certificate...
Tue, 30 Nov, 2021 at 3:27 PM
Microsoft App Registrations
Applies To Call2Teams - Customers Overview Call2Teams has 3 Microsoft App Registrations, which may appear in the customer's Azure AD as Enterpris...
Wed, 28 Sep, 2022 at 3:13 PM
Microsoft AppSource Store
Applies To Call2Teams - Customers TABLE OF CONTENTS Applies To Overview Purchasing Issues With The AppSource Store 1. AppSource Country Locked to...
Tue, 20 Apr, 2021 at 9:50 PM
Microsoft Teams Device Logs
Applies To Call2Teams - Customers/Partners TABLE OF CONTENTS Overview Solution Disclaimer Overview There will be times that the client or ...
Wed, 7 Sep, 2022 at 4:25 PM