Advice

Articles offering advice not relating to procedures or issues

Microsoft Teams PSTN Gateway Locations
Applies To Call2Teams - Customer Overview Microsoft PSTN gateways are the servers that sit at the edge of the Microsoft Teams cloud service and rou...
Mon, 21 Jun, 2021 at 12:08 PM
MS Teams Is Slugglish (clearing the Teams cache)
Applies To Call2Teams - Customers Overview If Microsoft Teams is misbehavong or is slow to respond, it might be that its cache is full. There is a sim...
Mon, 4 Jul, 2022 at 10:20 AM
PBX Failover
Applies To Call2Teams - Customers Overview In the event of PBX service unavailability, service records (SRV) are used to determine what the PBX failov...
Fri, 10 Dec, 2021 at 3:39 PM
Preparing Your Network (Whitelisting IP Addresses)
Applies To Call2Teams - Customers Overview Before you contemplate configuring Call2Teams Services and Users, you should review whether your Network, F...
Wed, 16 Feb, 2022 at 11:06 AM
Registration States & Expiry
Applies To Customers TABLE OF CONTENTS Overview Explanation of Behaviour Overview This article discusses the various registration states that a...
Mon, 23 May, 2022 at 10:39 AM
Required Microsoft Licenses
Applies To Call2Teams - Customers Required Licenses: Microsoft Teams Phone The service makes use of the Teams Direct Routing feature to integrate bet...
Sun, 4 Dec, 2022 at 11:44 PM
Run a Diagnostic Sync
Applies To Call2Teams/Customers Advanced diagnostics on Sync Now  is required when logging Sync Now problem escalations.  Have  someone with the co...
Fri, 22 May, 2020 at 10:22 AM
Setting up a PC for PowerShell
Applies to Call2Teams - Customers Overview Users may need to run PowerShell scripts for diagnostics or advance configurations. This article explai...
Thu, 1 Dec, 2022 at 5:18 PM
Setting up E911 policies in Teams
Applies To Call2Teams -  Customers  Overview This article should be followed when you need to set up E911 call provisioning in Microsoft Teams to work...
Wed, 30 Mar, 2022 at 4:17 PM
Teams User Service Type
Applies to Call2Teams - Customers Latest Note Microsoft are changing the name of the Phone System Licence to Teams Phone Licence. Please be aware that...
Fri, 3 Dec, 2021 at 1:10 PM