Issues

Articles relating to errors and issues

Audio Issues
Applies To: Call2Teams - Customers Overview Here we have listed some of the most common audio issues we have encountered and offer some options for ch...
Mon, 8 Mar, 2021 at 12:45 PM
Call Issues
Applies To Call2Teams - Customers Overview You will appreciate that there are many reasons why a call may fail. Below, we will look at the most common...
Mon, 8 Mar, 2021 at 12:45 PM
Call Transfer Issues
Applies To Call2Teams - Customers Overview When you transfer a call, the call drops. The target recipient is left on hold. The problem seems to be r...
Mon, 8 Mar, 2021 at 12:45 PM
Missing API
Applies To Call2Teams - Customers Overview Call2Teams relies on a high-degree of automation to provision the service into Office 365 and to manage the...
Mon, 8 Mar, 2021 at 12:46 PM
No Dialpad Showing For Users
Applies To Call2Teams - Customers Overview It is normal for Microsoft to delay the appearance of the Dial Pad in Teams for several hours after a user ...
Mon, 8 Mar, 2021 at 12:46 PM
PSTN Gateway Not Ready Yet
Applies To Call2Teams - Customers Overview This may be seen as a Sync error: PSERROR1> PSTN Gateway not ready yet:   <domain> Why This Ha...
Thu, 18 Mar, 2021 at 12:13 PM
Registration Issues
Applies To Call2Teams - Customers Overview PBX and Trunk Services will attempt to Register on the Call2Teams platform so we can communicate with them....
Mon, 8 Mar, 2021 at 12:46 PM
Ringtone and Early Media
Holding page for draft Applies To Call2Teams - Customers Overview: During a call connection you might experience Long Delay to hear the Ring back ...
Mon, 8 Mar, 2021 at 12:46 PM
SIP Error Codes
Applies To Call2Teams - Customers Overview There are several reasons why an inbound call may fail to reach your Teams device. In the first instance, ...
Fri, 19 Mar, 2021 at 12:33 PM
Sync Errors
Applies To Call2Teams - Customers Overview During the sync process the Microsoft platform may return and error condition. If this occurs the Sync Now ...
Tue, 20 Apr, 2021 at 3:59 PM