Issues

Articles relating to errors and issues

404 errors when calling into Teams (RNL)
Applies to Call2Teams Customers Overview When calling in to Microsoft Teams the Teams client does not ring. The user has the dial pad and can make out...
Mon, 10 May, 2021 at 3:50 PM
Audio Issues
Applies To: Call2Teams - Customers Overview Here we have listed some of the most common audio issues we have encountered and offer some options for ch...
Mon, 8 Mar, 2021 at 12:45 PM
Call Issues
Applies To Call2Teams - Customers Overview You will appreciate that there are many reasons why a call may fail. Below, we will look at the most common...
Mon, 26 Apr, 2021 at 8:59 PM
Call Transfer Issues
Applies To Call2Teams - Customers Overview When you transfer a call, the call drops. The target recipient is left on hold. The problem seems to be r...
Mon, 8 Mar, 2021 at 12:45 PM
Missing API
Applies To Call2Teams - Customers Overview Call2Teams relies on a high-degree of automation to provision the service into Office 365 and to manage the...
Mon, 8 Mar, 2021 at 12:46 PM
No Dialpad Showing For Users
Applies To Call2Teams - Customers Overview It is normal for Microsoft to delay the appearance of the Dial Pad in Teams for several hours after a user ...
Mon, 8 Mar, 2021 at 12:46 PM
Registration Issues
Applies To Call2Teams - Customers Overview PBX and Trunk Services will attempt to Register on the Call2Teams platform so we can communicate with them....
Mon, 8 Mar, 2021 at 12:46 PM
Ringtone and Early Media
Holding page for draft Applies To Call2Teams - Customers Overview: During a call connection you might experience Long Delay to hear the Ring back ...
Mon, 8 Mar, 2021 at 12:46 PM
SIP Error Codes
Applies To Call2Teams - Customers Overview There are several reasons why an inbound call may fail to reach your Teams device. In the first instance, ...
Mon, 10 May, 2021 at 4:10 PM
Sync Error: PSTN Gateway Not Ready Yet
Applies To Call2Teams - Customers Overview The portal is showing the 'Setup partially complete' error shown below. This may be seen in...
Thu, 6 May, 2021 at 10:27 AM