Issues

Articles relating to errors and issues

Call Issues: Callee only had Trouter endpoints registered
Applies To Call2Teams - Customer Overview A SIP Error 480 is presented. This kind of error usually suggests a networking issue. This error is usua...
Wed, 23 Nov, 2022 at 2:04 PM
Call Issues: Calls Ringing For Short Periods/Teams Answering Automatically
Applies To: Call2Teams - Customers Overview Incoming calls have short ringing duration, not allowing enough time for users to answer. Users have s...
Wed, 23 Nov, 2022 at 2:03 PM
Call Issues: Dialled Digits Not in E.164 Format
Applies To: Call2Teams - Customers Overview Microsoft Teams always attempts to use the E.164 format: +(country code)(subscriber number) Issue Thi...
Wed, 23 Nov, 2022 at 1:46 PM
Call Issues: General Issues
Applies To Call2Teams - Customers Overview Here are some of the most common causes of call issues. This article offers some guidance on diagnosing and...
Wed, 23 Nov, 2022 at 1:13 PM
Call Issues: Outbound 403 error - Q.850
Applies To Call2Teams - Customers Overview Users see a 403 ForbiddenĀ error in response to difficulties placing calls. Microsoft also returns a Q.8...
Wed, 23 Nov, 2022 at 1:47 PM
Call Issues: Reporting Call Problems (call ID)
Applies To Call2Teams/Customers Overview Finding the unique Call ID for a specific call, to aid in diagnosis and reporting. The Call ID is unique ...
Wed, 23 Nov, 2022 at 2:06 PM
Call Issues: Ringtone and Early Media
Applies To Call2Teams - Customers Overview: During a call connection users may experience a long delay before hearing the ringing tone, or ringing ton...
Wed, 23 Nov, 2022 at 1:55 PM
Call Issues: SIP Error: 482 - Forking Loop Detected - Call Not Delivered
Applies To Call2Teams - Customers Issue Calls are reported as not being received. Microsoft sends back a Q.850 Reason code: Reason: Q.850 ;cause=25...
Wed, 23 Nov, 2022 at 1:56 PM
Call Issues: SPAM LIKELY
Applies To Call2Teams - Customer TABLE OF CONTENTS Applies To Overview Explanation of Behaviour Solution Disclaimer Overview SPAM LIKELY is...
Wed, 23 Nov, 2022 at 2:05 PM
Incorrect Country Showing For Teams User
Applies To: Call2Teams - Customers Overview Users see an incorrect country against their number. This may also affect their outbound calling. Solu...
Tue, 29 Nov, 2022 at 10:56 AM