Issues

Articles relating to errors and issues

No Dialpad Showing For Users
Applies To Call2Teams - Customers Please Note Microsoft reference both Phone System Licence to Teams Phone Licence in their documentation.  Essential...
Tue, 29 Nov, 2022 at 11:09 AM
Phone number not populating
Applies To Customers/Partners  TABLE OF CONTENTS Overview Explanation of Behaviour Solution Disclaimer Overview You may run into a situation...
Fri, 8 Jul, 2022 at 2:07 PM
Registration Issues
Applies To Call2Teams - Customers Overview Registration can refer to two separate, but related things: PBX and Trunk Service Registration refers to ...
Tue, 29 Nov, 2022 at 11:30 AM
Sync Error: Setup partially complete, sync again in 2 minutes. Office 365 is not ready
Applies To Call2Teams - Customers Overview During a sync process, the error message: Setup partially complete, sync again in 2 minutes. Office 365 is ...
Tue, 29 Nov, 2022 at 11:26 AM
Sync Error: Acquiring Microsoft Access Token - Invalid Client
Applies To Call2Teams - Customers Overview The error message "Acquiring Microsoft Access Token - invalid client " appears during a Sync.  ...
Tue, 29 Nov, 2022 at 11:27 AM
Sync Error: Another object with the same value for property proxyAddresses already exists
Applies To Call2Teams - Customers Overview Attempting Sync returns the following error message in the output: Sync Error: Another object with the same...
Tue, 29 Nov, 2022 at 11:27 AM
Sync Error: Can't Reassign Number
Applies To Call2Teams - Customer Overview Attempting to reuse a deleted user's phone number results in the Sync output error message "Can...
Tue, 29 Nov, 2022 at 11:28 AM
Sync Error: Cannot Find Specific Gateway
Applies To Call2Teams - Customers Overview Attempting to Sync results in the following error message: Setup partially complete, sync again in 2 minut...
Tue, 29 Nov, 2022 at 11:30 AM
Sync Error: Cannot find specified Online PSTN usage/PSTN Usage not ready yet.
Applies To Call2Teams - Customers Overview When attempting a Sync, the following errors may appear: Sync Error: Cannot find specified Online PSTN usa...
Tue, 29 Nov, 2022 at 11:31 AM
Sync Error: Cannot modify the parameter: "OnPremLineURI" as the user has dirsynced onpremise LineURI
Applies To Call2Teams - Customer Overview This error occurs during a Sync because an affected user/users are set on the portal to be DirSync'd. ...
Tue, 29 Nov, 2022 at 11:31 AM