Issues

Articles relating to errors and issues

Sync Error: Cannot modify the parameter: OnPremLineURI because it is restricted for the user service plan
Applies To: Call2Teams - Customers Overview When attempting a Sync process, the following error appears: Sync Error: Cannot modify the parameter: OnPr...
Tue, 29 Nov, 2022 at 12:12 PM
Sync Error: Domain Activation Manual Intervention Is Required
Applies To: Call2Teams - Customers Overview The following message appears during the process of adding the Teams Service using the OneClick method: ...
Thu, 1 Dec, 2022 at 2:02 PM
Sync Error: Incorrect Tenant - Sign in with a different user
Applies To Call2Teams - Customers Overview Attempting to use the PBX Sync feature to synchronise users with a customer's PBX rather than adding t...
Thu, 1 Dec, 2022 at 1:57 PM
Sync Error: Microsoft Error code: AADSTS50158
Applies To Call2Teams - Customers Overview During a sync, a failure occurs and the following error shows in the Sync Log:   <00:05> ERROR: E...
Thu, 1 Dec, 2022 at 1:52 PM
Sync Error: Missing API
Applies To Call2Teams - Customers Overview The service relies on a high degree of automation.  This is used in order to provision into Office 365, an...
Tue, 29 Nov, 2022 at 11:01 AM
Sync Error: No domains showing for activation in sync log
Applies To Call2Teams - Customers Overview If the initial Sync Now process completes without the domain activation phase, it may show as competed succ...
Thu, 1 Dec, 2022 at 11:43 AM
Sync Error: Persistent Domains are not ready in Office 365
Applies to Call2Teams Customers Issue On the service portal, the following error message appears below the Sync Now button:  "Setup partially co...
Thu, 1 Dec, 2022 at 12:17 PM
Sync Error: PSTN Gateway Not Ready Yet
Applies To Call2Teams - Customers Overview The portal shows the 'Setup partially complete' error as seen below: This may be seen in th...
Thu, 1 Dec, 2022 at 2:50 PM
Sync Error: Setup partially complete, domains not ready in Office 365
Applies To Call2Teams - Customers Note Microsoft are changing the name of the Phone System Licence to Teams Phone Licence. Please be aware that refere...
Thu, 1 Dec, 2022 at 2:21 PM
Sync Error: Tenant for the selected user does not match the previous tenant selected
Applies To Call2Teams - Customers Overview During a sync process, the following error message appears: "Tenant for the selected user does not mat...
Thu, 1 Dec, 2022 at 1:44 PM