Issues

Articles relating to errors and issues

Sync Error: Unable to start the sync: Auth window closed
Applies To Call2Teams - Customer Overview When clicking the Sync Now button, the authentication window does not pop up and the following error is show...
Thu, 1 Dec, 2022 at 1:31 PM
Sync Error: Users missing from the Add User list
Applies To Call2Teams - Customers Overview There are several reasons why users may not appear in the user list: Users are not licensed Users have a...
Thu, 1 Dec, 2022 at 3:07 PM
Sync Errors: Additional Errors
Applies To Call2Teams - Customers Note: Microsoft use references to both Phone System Licence to Teams Phone Licence in their documentation.  These a...
Thu, 1 Dec, 2022 at 1:40 PM
Sync Issue - PS Error - User policy update failed - The user was not provisioned successfully
Applies To Customers/Partners Overview Running a Sync fails with the following error when attempting to set User Calling policy: <01:39> PS1>...
Thu, 1 Dec, 2022 at 1:18 PM
Sync Issue: Missing Service Principle
Applies To Call2Teams - Customers Overview Sync reports a Missing Service Principle when attempting to acquire a Microsoft Access Token as shown in th...
Thu, 1 Dec, 2022 at 3:58 PM